Name centres function to supply telecommunications or a service, akin to receiving incoming calls or providing help and recommendation. Every name centre will differ relying on its trade, goal, and accountability. On the similar time, every member of the decision centre group is accountable for speaking successfully with folks to supply a excessive degree of customer support.
All name centres are evolving, utilizing new know-how to extend effectivity. At Free Spirit, we proceed to make sure that every interplay with our prospects counts. Our intention isn’t just to ship an important buyer expertise but in addition to make significant connections.
We accomplish that by specializing in being a caring and compassionate group. This helps us to face out as a journey insurance coverage supplier. Let’s look into extra element about what makes our name centre stand out…
Our name centre group doesn’t clock watch.
Not like many name centres, there’s no set time restrict for our calls. This implies all events can take their time and all data might be exchanged comfortably throughout the name. Most brokers in name centres are required to hit time targets every time a name is answered. Our group doesn’t have these targets to allow them to give attention to being as useful as attainable.
By having extra time to know a spread of delicate medical circumstances and disabilities, they’ll higher respect every caller’s wants and necessities. This helps them determine which journey insurance coverage coverage will likely be best suited.
We’re people who work in a relaxed surroundings.
As our name centre group are much less pushed to hit targets, they’re extra relaxed and this permits them to supply an expert but empathetic service. We intention to place our prospects relaxed immediately. They’re immediately reassured that they’re shopping for a coverage from a trusted group who’re centered on giving them the liberty to journey with confidence.
Moreover, our group is located throughout the distinctive and delightful grounds of Stansted Home. This once more helps them calm down after arriving every morning to ship a excessive commonplace of customer support all through their day.
Consequently, prospects stay loyal to us, and charities do too.
A quote from Stephen
“I’m paying for peace of thoughts as a result of I do know it’s a simple course of… I additionally needed to make a declare in 2015 as a result of my father died, and we wanted to cancel the journey. Nonetheless, it was a simple and useful course of.
That’s why I’d advocate Free Spirit to a superb buddy as a result of getting a quote and making use of for a declare is simple to do. All of the individuals are very useful and pleasant, and the questions are requested in an expert method… I respect the medical questionnaire and know what to anticipate now – familiarity.
I do know Free Spirit and P J Hayman provide glorious service and haven’t regarded wherever else”.
Now we have a educated and achieved group.
Our name centre group are supplied with ongoing coaching from senior employees members (some have been with the corporate for over 10, 20, even 30 years). They’re all obsessed with offering folks with appropriate journey insurance coverage to take pleasure in a well-deserved vacation.
Collectively, they’re a group of skilled journey insurance coverage specialists, who proceed to develop their information of many medical circumstances and disabilities, from frequent sicknesses akin to Bronchial asthma to uncommon or severe medical circumstances like Haemophilia.
Now we have a various close-knit group.
Our group spans totally different age teams. Nonetheless, this permits us to study from each other to realize contemporary views day by day. As a group, we intention to know our buyer’s needs/wants by placing ourselves within the buyer’s footwear.
We’re accountable journey insurance coverage specialists.
Not like different companies which will say that they’re obtainable to help with every facet of insurance coverage, we’re who we are saying we’re. We’re a group of journey insurance coverage specialists who go the additional mile to supply appropriate journey insurance coverage for any particular person. No matter their age, medical situation and/or incapacity.
A quote from our buyer providers supervisor
“At our Buyer Service Centre, we prioritise significant connections over clock-watching. No set cut-off dates per name imply our brokers and callers can have interaction in unhurried conversations. That is particularly essential when navigating by means of in depth and delicate medical circumstances.
The absence of stringent targets results in a relaxed ambiance, permitting our name handlers to supply a caring and empathetic service, instilling confidence in travellers. Our close-knit group, together with our relaxed ambiance, additional enhances the client expertise with a extremely skilled and skilled employees. This consists of administration taking a realistic strategy to uncommon circumstances, that means we stand as true specialists.
Our various group spans totally different age teams, guaranteeing a wealth of expertise, placing us within the buyer’s footwear with understanding and empathy.”
Grow to be a Free Spirit Buyer or share how our name centre group stands out.
If you happen to reside with a medical situation and/or incapacity and are in search of journey insurance coverage to go in your subsequent journey, contact our close-knit name centre group. They’ll hear, present recommendation and also you’ll obtain an empathetic service.
Or, if we’ve helped you to journey with confidence, and also you had been pleased with our service, please go away us a assessment on Trustpilot.
