Our group goals to keep up a kind-hearted and sympathetic perspective whereas speaking with every buyer. From understanding a buyer’s needs, wants, and any challenges they might face in the course of the buyer journey – they goal to assist. To make sure all our clients can supply an appropriate journey insurance coverage coverage, which they will put their fingers on earlier than leaving dwelling.
Under is a case research and critiques that replicate how our group focuses on delivering kind-hearted customer support.
Marian’s story
Marian and her husband have all the time cherished occurring river cruises throughout Europe resembling voyages alongside the Danube River. As a result of journey’s intimate and relaxed environment (with fewer individuals on board), they’ve had many refreshing holidays by riverboat.
Marian had a great expertise with Free Spirit earlier than…
This yr, Marian has determined to plan a riverboat cruise to share this wistful expertise together with her daughter. After flying into Munich, they’ll comply with the Danube River and drift via the guts of Bavaria nation to dock into picturesque elements of Austria, Germany, and Hungary.
For every river cruise, Marian’s husband normally organises their journey insurance coverage. Nonetheless, this time, Marian sought to finish it herself. She was pleased to buy a coverage from Free Spirit as a result of the couple had taken out just a few insurance policies with Free Spirit Journey Insurance coverage beforehand after discovering the web site through Google.
The couple is assured in utilizing Free Spirit as a result of they acquired good service from Free Spirit’s claims group just a few years in the past. After Marian’s husband turned ailing and required a GP and hospital care in Europe, ‘every part was handled completely.’ So, Marian was pleased and assured to go to the Free Spirit web site to supply an appropriate single-trip coverage that she knew would cowl her medical situations.
The issue she encountered on the web site was associated to utilizing her e-mail and password login particulars after buying her coverage. Marian admits that she is aware of some forms of expertise. Nonetheless, she doesn’t sustain with all expertise. Regardless of this, she was not frightened to ask for assist. So, she referred to as our pleasant group.
Marian recollects that the 2 younger gents she spoke with had been ‘extraordinarily variety and useful…no laughter.’ Additionally, ‘there was no rush that I used to be taking time’. They had been affected person. To make sure that Marian had her coverage at hand (if/when she wanted it), our group additionally requested if she would really like a tough copy posted to her as properly.
In consequence, Marian feels assured that she has an appropriate coverage from an organization that she is aware of will cope with every part completely. Additionally, she has a bodily copy of the coverage that may be referred to.
A quote from Marian
“Had a bit of downside resulting from a ‘senior second’. Had a bit of downside with a web site, my fault, not the location. So, needed to telephone a few instances. On each events, the gents I spoke to had been extraordinarily variety and useful.”
There isn’t a concern about whether or not you retain up with expertise. The Free Spirit Group will all the time be variety and useful if you want help, no matter the issue.
Listed here are extra critiques that illustrate our kind-hearted service.
Our Buyer Service Supervisor Explains…
“At Free Spirit Journey Insurance coverage, we prioritise customer support in every part we do, aiming to offer an distinctive expertise for our clients. In flip, this has contributed to our Belief Pilot score and earned us a number of 5-star critiques on the platform, reflecting the excessive stage of satisfaction amongst our clients.”
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