Washington Insurance coverage Commissioner Mike Kreidler is holding a workshop to listen to from shoppers, insurers and different events on the explanations about auto and householders insurance coverage points being reported “at a file tempo.”
The Workplace of the Insurance coverage Commissioner reported a historic quantity of complaints since 2021. The OIC’s Shopper Advocacy Program studies 467 complaints in April, up from the historic common of 287 per thirty days — a 63% improve.
“More often than not, the claims course of works as supposed when insureds and claimants alike are made complete,” Kreidler stated in an announcement. “However when there are disputes, the business must step up and do extra to assist resolve them in a well timed, correct method.”
Complaints involving auto insurance coverage are answerable for a lot of the rise, with nearly all of the auto insurance coverage complaints revolving round how claims are dealt with. Auto insurance coverage complaints rose from 2,216 in 2020 to three,045 in 2021 and three,276 final yr — a 48% improve over a two-year interval, based on the OIC.
Kreidler’s workplace will host a digital workshop on July 17 to collect info from the insurance coverage business, the auto restore and restoration contractor business, declare specialists, and shoppers to find out how the OIC will deal with the difficulty.
Additional particulars and an agenda can be introduced earlier than the occasion and can embody info on the right way to testify. The assembly can be open to the general public and held just about, by way of Zoom, from 11 a.m. to 1 p.m.
A video of the workshop can be posted on-line later that month.
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