Why We Go the Additional Mile for Glorious Buyer Service

Giving our prospects nice service is considered one of our highest priorities. Selecting to go the additional mile to make a buyer pleased is considered one of our best achievements.

We go the additional mile for our prospects not solely by listening and understanding them, however by empathising. Then utilizing that empathy to fulfill their wants as totally as attainable.

Listed here are some case research which illustrate how our professional staff go the additional mile to ship glorious customer support.

How Free Spirit went the additional mile for Craig.

At the moment, Craig resides with a mind tumour. After numerous chemotherapy classes he determined a visit overseas together with his companion can be a good suggestion to refresh himself and get well higher from his therapies. He additionally knew that he’d want journey insurance coverage to make sure he might journey with confidence.

Craig frolicked researching journey insurance coverage suppliers. Frustratingly, some wouldn’t cowl him, regardless of claiming that they have been specialists in medical cowl. After additional analysis and asking round, Craig was launched to Free Spirit Journey Insurance coverage through the Armed Forces Pension Society.

Our staff had a dialog with him and began the method of producing a quote. Though he was within the course of of getting chemo classes, our staff quickly went again to him – like they stated they might. They offered a specialist journey insurance coverage coverage for mind tumours. One bonus was the premium quoted. It was extra inexpensive than Craig had anticipated.

That is what makes Free Spirit totally different from customary journey insurance coverage insurance policies. We work intently with our underwriters to cowl most medical situations and disabilities. We are able to even give flexibility to adapt insurance policies to suit a traveller’s wants, whereas most different suppliers are restricted to what their techniques say.

A quote from Craig:

“Free Spirit actually went out of their option to get me coated to journey with a mind tumour and between Chemo classes. They have been extra aggressive than others – which had unaffordable costs within the 1,000s for a 5-day break!”

Free Spirit understands uncommon medical situations.

Our staff makes time to know an unlimited variety of medical situations, throughout common coaching classes. This coaching ensures we’re additionally conscious of uncommon medical situations and that we will supply journey insurance coverage for the individuals who stay with them.

As an example, Neuroendocrine or carcinoid tumours (NETs) is a uncommon type of most cancers. It impacts the neuroendocrine system and causes tumours to kind throughout the physique – often the gut, pancreas, and lungs. The tumours are sometimes slow-growing. By tackling them with aggressive therapy, then present process common scans and consultations to detect new tumours shortly, the situation may be stored below management.

Because of this, these dwelling with NETs who attend common scans and consultations usually are not excessive threat. By understanding a uncommon medical situation like NETs Free Spirit can discover a appropriate journey insurance coverage coverage to offer the duvet prospects require, as a substitute of making use of a one-size-fits-all method to everybody.

A quote from Dee who lives with NETs:

“After I tried to clarify my situation, I’d discover that the individual on the telephone simply wouldn’t perceive – they couldn’t apply any widespread sense to their system. Free Spirit was the one insurer who took the time to totally perceive my situation and deal with me as a human being – not an inventory of medical questions.”

Free Spirit goes above and past to offer peace of thoughts.

At Free Spirit, we offer peace of thoughts for loyal prospects who proceed to journey.

A quote from Stephen – who’s been a Free Spirit buyer for 10 years.

“I’m paying for peace of thoughts as a result of I do know it’s a straightforward course of… I additionally needed to make a declare in 2015 as a result of my father died and we wanted to cancel the journey. Nonetheless, it was a straightforward and useful course of.

That’s why I’d suggest Free Spirit to a very good pal as a result of getting a quote and making use of for a declare is straightforward to do…I do know Free Spirit present a superb service and haven’t regarded wherever else”.

We name you again!

When larger and well-known journey insurance coverage suppliers have declined cowl – and even fail to name you again – Free Spirit’s pleasant staff is right here to help.

A quote from Dee

‘This 12 months is the primary in a number of that we contacted a competitor. They have been aggressive however not what we have been on the lookout for. And so they by no means phoned again… that’s not methods to win new enterprise…’

Why does the Free Spirit staff go the additional mile?

At Free Spirit, we imagine that everybody ought to have the precise to journey – regardless of their age, medical situation/s and/or incapacity.

Journey frees our spirit and transports us away to create pleased vacation reminiscences in particular locations with family and friends. The Free Spirit staff goes the additional mile to present everybody the liberty to journey with confidence.

A quote from our Buyer Providers Supervisor, Jonathan Swatton

“At Free Spirit, we imagine in empowering each particular person’s journey. Our latest success in sourcing a coverage for Craig reaffirms our dedication to going the additional mile. We try to offer not simply insurance coverage however confidence, guaranteeing that everybody can embark on their travels with peace of thoughts.”